The legal industry is constantly evolving, and the use of technology by paraprofessionals is no exception. The pandemic has brought about new challenges and changes in the way law firms operate, including an increased reliance on remote work and virtual connections. In this interview, Tiffany Pereira, an expert in legal technology, shares her insights on how technology is being used by paraprofessionals and how it is evolving in response to these changes. From the rise of the self-service delivery model to the importance of ease of delivery in technology products, this post explores the ways in which technology is being utilized by paraprofessionals to better serve their clients and improve their workflow.
What we’ll cover in this blog post:
- The rise of the self-service delivery model
- The values of ease of delivery in the product
- The use of recordings and a knowledge base
- The shift towards a self-service delivery model
The use of technology by paraprofessionals is evolving in response to the changes brought about by the pandemic. As Tiffany Pereira notes, “with some of the lockdowns it forced some law firms, of course, to temporarily close their offices and really rely on those virtual connections, whether through Zoom or through phone. And clients turn to their devices instead of stopping by the firm’s office to read or sign documents or have those connections.”
This shift to remote work has led to an increase in the use of the self-service delivery model. As Pereira explains, “What can we look at if we have a question? What are our options? Are there resources? Is there a knowledge base? Are there webinars like this? Are there articles that we can utilize? How can we learn without sitting in a boardroom together?”
Watch the full interview, Evolving Technology for Paraprofessionals
Additionally, ease of delivery in the product has become more important. Pereira states, “So what we also saw was a lot of cancellations for training sessions, and that wasa bit of a shift from what we were used to. But then relying on recordings, relying on how I can get the most information and having basically a knowledge base or one-stop shop to everything I need to know about this product.”
To adapt to these changes, firms are utilizing recordings and knowledge bases to provide training and resources for paraprofessionals. This allows them to learn and access information at their own pace and convenience, rather than relying on traditional in-person training sessions.
Overall, the pandemic has accelerated the shift towards a self-service delivery model for technology used by paraprofessionals. This allows them to access the resources they need to effectively use the technology and provide service to clients in a more flexible and efficient manner.
