How can connecting with successful peers help overcome resistance to change?
Rather than me just saying, Oh, no you just have to do this because this is what we're doing. I would prefer to connect them with the folks that have been more successful, and so they can work together and say, talk to this person because they're having the same issue, or they had the same issue.
How does providing positive feedback and resources encourage adoption of new technology?
We've also just started sending emails amongst the groups with little tips, Hey, did you know you could do this? And sometimes people will know you can do that, but just a little off. Other times people will say hey, I never knew I could do this in this product in MinuteBox. Just sharing it and then people can keep all these emails for quick reference and it's really helpful and encouraging.
Why is promoting a culture of learning and discovery important in overcoming resistance to change?
I think having peer support is really helpful rather. People don't just wanna be told we're changing and this is what you're doing. By promoting a culture of learning and discovery, people can understand the need for change and make the transition smoother.