Adopting new technology in a legal department can be challenging, particularly when there is resistance to change. In this blog post, we will explore strategies for overcoming resistance to change and ensuring successful adoption of new technology. Key points include connecting with successful peers, providing positive feedback and resources, and promoting a culture of learning and discovery. Here’s what we’ll cover in this post:

• Connecting with successful peers can help others understand the benefits of change
• Providing positive feedback and resources can encourage adoption
• Promoting a culture of learning and discovery can help people understand the need for change

Change is hard and people may challenge it. Adopting new technology in a legal department can be particularly challenging when there is resistance to change. However, with the right strategies in place, it’s possible to overcome resistance and ensure successful adoption of new technology.

One strategy for overcoming resistance to change is connecting people with successful peers. As Karen Anderson, Corporate Services Manager at Blakes Cassels & Graydon LLP, explains, “rather than me just saying, oh, no you just have to do this because this is what we’re doing. I would prefer to connect them with the folks that have been more successful, and so they can work together and say, talk to this person because they’re having the same issue, or they had the same issue.” By connecting people with others who have been successful with the change, they can learn from each other and understand the benefits of the new technology.

Watch the full interview, Overcoming Resistance to Change in Legal Departments

Another strategy is providing positive feedback and resources. Karen highlights that, “we’ve also just started sending emails amongst the groups with little tips, Hey, did you know you could do this? And sometimes people will know you can do that, but just a little off. Other times people will say hey, I never knew I could do this in this product in MinuteBox. Just sharing it and then people can keep all these emails for quick reference and it’s really helpful and encouraging.”

Promoting a culture of learning and discovery can also help overcome resistance to change. As Karen states, “I think having peer support is really helpful rather. People don’t just wanna be told we’re changing and this is what you’re doing.” By promoting a culture of learning and discovery, people can understand the need for change and make the transition smoother.

In conclusion, change is hard and resistance to change is a common challenge when adopting new technology in a legal department. However, by connecting with successful peers, providing positive feedback and resources, and promoting a culture of learning and discovery, it’s possible to overcome resistance and ensure successful adoption of new technology.